Privacy Policy

Privacy policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website, give us feedback or allow us to store your personal information.

What data do we collect?

The only personal data we collect from you is when you share with us your:

  • Personal information (name, email address, phone number, etc.).
  • Personal details regarding cancer experience.
  • Self-reported data around protected characteristics (sexuality, gender, disability etc).

We also collect user insights data via Google Analytics that lets us know how our pages are performing, but this is all anonymous.

What is ‘Personal Data’?

Under the General Data Protection Regulation (Regulation (EU) 2016/679) (‘GDPR’) and Data Protection Act 2018 (‘the Act’), personal data is defined as ‘any information relating to an identified or identifiable natural person (‘data subject’), by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person’.

How do we collect your data?

  • When you use our contact form.
  • When you provide your information as part of a campaign.
  • When you register your interest for our services.
  • When you voluntarily complete a survey or provide feedback on using any of our provided forms or via email.

How will we use your data?

  • Check your eligibility for support.
  • Advertise support or other engagement opportunities.
  • Signpost you to more appropriate support if necessary.
  • Have a point of contact for use in safeguarding.
  • Anonymised as evidence for service user characteristics.
  • We also reserve the right to apply our legitimate interest wherever we believe it is appropriate, but we promise that we will never do this in an intrusive way and will always respect your rights and freedoms when doing so. Some examples of when we would rely on our legitimate interest include:
    • To pursue our organisational aims and objectives.
    • To fundraise (both now and in the future) to fund our work.
    • To ensure we meet our regulatory requirements as a charity.
    • To respond to or fulfil any requests, complaints or queries we receive from you.
    • For our internal purposes such as management, research, analytics, organisational reporting, and ways that will improve efficiencies.
    • To keep you up to date with news about our work.
    • To manage our ongoing relationship with our supporters and anyone we work with.
    • To prevent fraud.

How do we store your data?

We securely store your data either in a private physical file or online, secured on our Google server. We will only keep your data whilst we are using it. Once this period has expired, we will delete your data.


We would like to send you information about events and services of ours that we think you may be interested in. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please Click here to email us.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Please contact us.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 14th November 2023.
If you have any questions about our privacy policy, the data we hold, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.